Policies
This includes all items listed in our Luxury Virgin Hair Collection, Luxury Lashes Collection and Accessories Collection.
The processing time for all orders in our Luxury Lashes Collection and Accessories Collection is 1-3 working days and for all orders in our Luxury Virgin Hair Collection in 7-10 working days.
Please note:-
All orders over £100 will require your billing and shipping address to be the same.
All orders over £200 will require a signature for delivery.
All orders over £300 will only be processed through PayPal.
Processing times may vary during specials, sales, banks holidays and delays due to COVID-19.
2. UK Shipping
All UK orders are shipped by Royal Mail within 1-3 working days. For all UK orders that may require tracking, you can track your parcel on RoyalMail.com
Shipping times may vary during specials, sales, banks holidays and delays due to COVID-19.
Please note, we do not ship on Sundays or UK bank holidays.
*Therefore, if an order is placed on a Sunday it will not be processed until Monday (the next working day).
We advise that you do not schedule any appointment(s) until you have received your order.
Please keep in mind, delays are common in China due to festivals and customs. This may affect processing and shipping time. If there is a delay, you will be notified by email.
3. International Shipping
All International orders are shipped with signature confirmation by Royal Mail within 7-10 working days. You may track your parcel on RoyalMail.com
Shipping times may vary during specials, sales, banks holidays and delays due to COVID-19.
Please note, we do not ship on Sundays or UK bank holidays.
*Therefore, if an order is placed on a Sunday it will not be processed until Monday (the next working day).
We advise that you do not schedule any appointment(s) until you have received your order.
For International orders, some countries may tax items that come in from another country. Therefore, customers will be required to cover their shipping costs as well as any duty or tax fees applicable to your country of residence.
Please keep in mind, delays are common in India due to festivals and customs. This may affect processing and shipping time. If there is a delay, you will be notified by email.
4. Cancellations/Returns/Exchanges
Please send your cancellation request to 'info@ivybloomhair.com'. Requests made by instant messages or any social media accounts will not be accepted.
Your cancellation request should be made within 24hrs of your order being placed.
We will only consider items returned for refund within 14 days from the date you place your order. Please note, it is our expectation that all items returned should be unused and kept secured in original packaging.
We reserve the right to refuse returns or refunds if the items have signs of wear, alteration, misuse or damage. This means no combing, brushing, washing or chemically altering the hair. Returned packages must be accompanied by the printed invoice, a copy of the invoice would have been sent to the email address given to us at the time you place your order. Please report any damages to 'info@ivybloomhair.com' within 3 days of receiving items or it cannot be refunded and/or returned. Items must be received before a return or refund can be granted.
Please note shipping, handling and insurance costs will be at the customer’s expense. We strongly recommend that your purchase insurance and signature upon delivery to make sure we safely receive your order.
5. Lost Items/Stolen Items
We are not responsible for lost or stolen items. Once your order has been shipped, you will receive an email notifying you that your package has been shipped. If you suspect that your package is stolen or lost please contact us at 'info@ivybloomhair.com'. We will contact Royal Mail to try to locate your package, please note we will not refund or exchange your lost item.
6. Privacy Notice
Effective Date: 07 March 2020
This privacy notice discloses the privacy practices for Ivy Bloom Hair and our website; https://www.IvyBloomHair.com . This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
7. Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
8. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or business address provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data
9. Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
10. Orders
We request information from you on our order form. To buy from us, you must provide contact information (e.g. name, e-mail address and shipping address) and financial information (e.g. credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
11. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
12. Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.
13. Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at 'info@ivybloomhair.com'.
Ivy Bloom Hair reserves the right to change/modify our policies at any time without giving prior notification.